Our website is always open for you to open a ticket. Our consultants keep different business hours based on their location. Generally the hours in the USA are 9:00am eastern to 6:00pm pacific Monday – Friday. Once you open a ticket with us you and your Third Tier consultant will schedule a time to work together.
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That is entirely up to you. We work for you. Some people bill their customer 2 or 3 times the hours that […]
The company is headquartered in Michigan, USA but our staff is located in Washington and Illinois USA; and Ontario Canada.
Our rate for technical support is $200 per hour. After the first hour, our time is billable in 15 minute increments. Peer […]
We make no SLA claims. It should be noted that we are not an emergency service but rather a scheduled support service.