Opening an MSP is easy. Building an MSP is hard. Establishing a grow pattern is harder. Building culture is the hardest part of running an MSP. I’ve shared a lot of the wisdom I’ve gathered over the years. It can summarized as follows:
- Ask the Right Questions: Challenge assumptions and encourage curiosity.
- Knowledge Necessity: Evaluate the importance of information before delving into it.
- Exceptional Decisions: Avoid basing broad decisions on rare occurrences.
- Knowing When to Move On: It’s acceptable to leave something that no longer serves your growth.
- Fostering Learning: Encourage continuous learning and adaptation to motivate change.
- Delegation: Aim to distribute your responsibilities to empower your team.
- Incremental Retirement: Regularly step back to gain perspective and avoid burnout.
- Self-Management: Cultivate autonomy among employees for a more resilient organization.
- Continuous Innovation: Be willing to stop practices that were previously successful but no longer effective.
- Navigating Success: Recognize and address the challenges that come with success.
- Positive Affirmation: Adopt a can-do attitude to foster a culture of possibility.
- Creative Problem-Solving: Develop the ability to find innovative solutions in challenging situations.
- Scaling Your Business: Determine the most effective size for your company to maintain quality service.
- Effective Meetings: Utilize meeting days for productive collaboration and decision-making.
- Client Priorities: Understand the critical needs of clients, such as printing capabilities, to maintain satisfaction.
This summary reflects the overarching principles for managing and evolving a business effectively. If you’d like to read the full articles that cover these topics, I’ve gathered them for you here.
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