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Amy’s sayings #5

A large part of being a technical support person is understanding the problem that you're trying to solve. This one phrase prevents a lot of missteps due to assumption.

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This one has me stumped

In Outlook, I have a Quickstep. This quickstep generates a new email and populates a group of email address into the bcc field. The email that it generates will not send, nor will it be saved as a draft. The error message generated in Outlook is Something went wrong. You may want to try again.

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Amy’s sayings #4

Today it's the one that my staff knows me best for. How do I know that? Because often when asking me for some advice or an idea on how to tackle a technical issue they will start the question with, I know it's always DNS but

young troubled woman using laptop at home

M365: how are we going to make money?

If we'd like to make more money from the cloud than we ever did from infrastructure, then I think we shouldn't be worried. There's more money to be made than there ever was in infrastructure

white lantern lot

Amy’s sayings #3

Adopt, Do I really need to know that, and you'll find that the clarity you have on everything in your business will improve.

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Reducing the number of false positive in MCAS

Getting MCAS setup should have been your first task but if you missed it, enriching the data will help you train MCAS and reduce the number of false positives and purely information alerts.

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If they are attacking this website, then they are attacking …

If you're mhklassen@aol.com, your account has been compromised and is being used by criminals to attack my website. I do hold you responsible because you've ignored that message to change your password to something more complex and use two-factor authentication.