How do I open a ticket?
Go to our home page and click on the open a ticket featured item. Alternatively, go the top […]
FAQs
11 posts
Can I get a W9 from you?
Yes, please send this request to Missy our Office Ninja. Her address is missy@thirdtier.net
What is your phone number?
+1 248-850-8616 is our office number. A message will be taken by Harbor Computer Services and relayed to […]
How do I make an additional payment?
Your technician will send you a link that will lead to the payment portal. Here you’ll be able […]
After I open a ticket, how long before someone contacts …
We make no SLA claims. It should be noted that we are not an emergency service but rather […]
Where are you located?
The company is headquartered in Michigan, USA but our staff is located in Washington and Illinois USA; and […]
What are your hours?
Our website is always open for you to open a ticket. Our consultants keep different business hours based […]
How should I charge my clients?
That is entirely up to you. We work for you. Some people bill their customer 2 or 3 […]
What forms of payment do you accept?
We accept PayPal and Credit Cards. A PayPal account is not required.
What is your rate?
Our rate for technical support is $200 per hour. After the first hour, our time is billable in […]
Who will be working on my issue?
One of our team of consultants and technicians. Please click here to learn more about these amazing individuals.